FAQ

/FAQ
FAQ 2017-05-19T08:46:47+00:00

When suffering water damage and fire damage to your home, you’re going to have questions. Always think safety first, insurance provider second, and Cornerstone third. The following are some FAQs that we hope will help.

Q. My home has just suffered damage, whom should I contact?

It is a good idea to contact your homeowner’s insurance company and inform them of the damage. Then, call a certified insurance restoration professional. You should read your insurance policy to know what your coverage limits are. Ultimately though, you will decide which contractor to use.

Q. How do I choose a contractor capable of handling my home’s damage? Is any “handyman” capable of repairing my home?

Not all contractors are familiar with insurance restoration. It is wise to contact a certified & insured contractor who specializes in restoration. This contractor should be able to identify restorable & non-restorable items, and items not affected by the loss at all. A restoration contractor is familiar with how insurance claims are handled, and will work with your insurance company to get your home back to original condition quickly, and with attention to detail. You should request copies of insurance certificates (with you listed as an additional insured), and cleaning and restoration certifications.

Q. My home was just damaged by water. What should I do to prevent further damage?

Make sure the area is safe, and evacuate if necessary before calling your insurance company and an insurance restoration professional. You should call a restoration professional quickly, because the water can spread to additional areas. Avoid walking on affected areas. Also, if left for a period of time, mold & mold-forming bacteria can begin to spread. The longer a damaged home is left before treatment begins, the further damage will occur, in greater areas of the home.

Q. My home was just damaged by water. Should I leave my belongings and furniture in place so the insurance claims people can see my home as it is?

Call your insurance company first, but then move belongings and furniture from the affected areas as quickly as possible to prevent further water damage to belongings and staining of carpets and floors. If you are able, move your belongings to a dry, unaffected area. Most carpets can be saved and restored if restoration starts within 12-24 hours of the water occurrence.

Q. My home was just damaged by fire, what should I do to prevent further damage?

It is most important that the area is made safe. Evacuate if necessary before calling your insurance company and an insurance restoration professional. Do not walk through the building in case there have been structural damages that might cause further collapse or injury. Depending on the extent of damage, the house may still be live able. It is important to contact a restoration professional quickly, because the longer smoke & soot stay in the home, the more difficult it will be to clean and deodorize. Also, do not attempt to clean the fire or smoke damage yourself. Restoration professionals have scientific methods used to specifically clean different types of damages on different types of surfaces. You might make the cleaning job more difficult by using improper or incorrect methods.